« Business Continuity

Metro-North Railroad’s business continuity is challenged by recent delays

Thousands of commuters were stranded along three branches of the Metro-North Railroad on Thursday night.
Thousands of commuters were stranded along three branches of the Metro-North Railroad on Thursday night.

Traveling to and from New York City can be a bit cumbersome with its many railway options, but for commuters who rely on the Metro-North, they are expecting to sit on train cars from one to two hours on a good day.

On Thursday night at 7:45 p.m., at just about the end of rush hour, hundreds of commuters were told that Metro-North services for the New Haven, Hudson and Harlem lines were suspended due to technological problems with the system's computers, ABC News reported.

"All trains are stopped at the nearest station or before entering any interlocking, for safety. All trains have power, heat and light," Marjorie Anders, a spokeswoman for Metro-North, told the source. "They are troubleshooting and running temporary power."

The Metro-North is the second-busiest railway system within the Metropolitan Transportation Authority's network, and for nearly two hours, travelers had to think of their own business continuity plan to get themselves out of this situation. However, those who were already en route home, but were in between train stations, had to remain inside of the cars.

"I am deeply concerned and disturbed by a stoppage that has stranded hundreds of passengers out in the cold, away from home, with no clear means to get back," Senator Richard Blumenthal from Connecticut told the Hartford Courant.

By 9:30 p.m., travelers who were still waiting at Grand Central Terminal or other stops were permitted to get on the trains and be on their way. However, those who were looking to ride the Danbury branch of the New Haven line were told to look for another way home, the Courant explained.

Last-minute problems can occur at any given moment. Companies that want to be prepared for any worse case scenario can benefit from business continuity consultants